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Our Policy | ||||
 | The iskiv.net Web siteIskiv.net is one of the Web sites managed by ISKIV Information Strategies Key Intangible Value Limited. The website is dedicated to the eBusiness development, strategy and resources. Our PolicyISKIV, Information Strategies Key Intangible Value Limited is committed to delivering Quality services, to protecting the Confidentiality of your business and the Privacy of your data.
Quality StatementOur Quality Statement: 100% customer service. We respect our clients and take seriously their constraints. We stay at the prices that we quote and only make commitments that we believe we can meet. Quality is a main concern and our customer's results are at the heart of our objectives. We achieve reliable design, both in terms of security and performance / usability. We give our clients the best possible technical support and training. We focus on a permanent improvement of our work processes, methodology and reporting tools.
Successful conclusion & after-sale serviceFor all service orders received on-line, we guarantee a successful conclusion and manage your payment as a client's account. The detail of the processing is explained in each page making available an order function for a complex service. Our after-sale service is your guarantee that the service ordered will be provided for the duration of the subscription period, or that we will maintain and improve the software, research or service ordered, and that you will get all the necessary technical support in relation with the product, research or services provided to you. Our after-sale service does not include, unless a specific subscription is made, the update of your contents. Refund and replacement policyAt iskiv.net, we are committed to giving you the best possible services. If you purchased a research or a service and we are unable to provide it, we will refund your fee in full, no questions asked. Shall you find that a file is missing in the compressed package of a software bought from us, we will obviously replace the compressed package and send it to you by email. We will consider any refund request at any time insofar your claim is fair and truly motivated. Our refund policy has restrictions.: We will not refund fees paid to third party services or websites. Confidentiality StatementOur Confidentiality Statement: we oblige ourselves, as well as the members of our team, to consider as strictly confidential all the information that you give us in the framework of an information request, or a quotation request, or for the management of your account or third parties accounts or for any other reason. For the protection of your data, we consider as our duty to process it and store it securely. Obviously we do not sell these data, nor disclose it to any partner. We also respect the full confidentiality of information processed for a third party in the framework of a one time service or within a permanent contract. In particular, we will not disclose, without their express permission, our client's name nor their customer's names, nor the origin of a research, the information delivered, nor any work undertaken on the behalf of a client or a group of clients. The legal frame for privacy protectionWithin the European Union, the processing of data of a personal nature is governed by the European directive 95/46/CE of October 24, 1995 from the European Parliament and Council, which targets the protection of data belonging to physical people for the processing of personal data and the free circulation of these data. Some European countries require a declaration from the web site processing the data, in particular: the UK Privacy Act and the Belgium require that the name of person who is responsible be declared to the Commissioner and published; Ms Rachel M.E. Hageman is personally responsible for data privacy protection at ISKIV Information Strategies Key Intangible Value Limited and you may reach her through our Data privacy form. France require that the Web site be declared to the CNIL, a public control commission. Our various web sites respect these obligations and make the corresponding declarations. The United states and Canada have adopted, on their own, a slightly different framework, the Safe Harbor Principles http://www.export.gov/safeharbor/, which relies upon the principle of a voluntary adhesion and is not so strict than the European framework for data communication to third parties. The European Union
Directive is available at the EC web site About some of the concerns of privacy, see the reports and books presented
by the http://www.cyber-rights.org/
UK Association Privacy statementWe feel concerned with your privacy. Following the spirit of the British and European laws, we do not sell nor give to any third party any data given to us by our visitors or customers. Any person or organisation who gave us its address or any other data may at any time require access, modification or deletion of its data. To do so, please use the Data privacy form available at our Web site. As well, if you have a subscription with us for a website follow up or for an information letter, you may at any time unsubscribe using the unsubscribe function present in each issue. Being a member of professional organisations and networks, both in the design and eBusiness area and in the Information area, we strictly follow the codes of conducts adopted by these networks. So our privacy policy is very strict and covers all concerns of privacy and confidentiality. This is a link to our p3p compliant version of privacy policy, for the issues covered by the p3p 1.0 recommendation issued by the W3C, the World Wide Web Consortium. You will discover what "p3p" means and what we guarantee to you moreover. | |||
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Restrictions to the use of our servicesAt ISKIV Information Strategies Key Intangible value, we value our customers and wish to provide them with a top quality service. To make this possible, we all need to follow the same rules and guidelines, in order to make our services as relevant and effective as possible. As for our client's website content, be it for hosting the website, for marketing it or for valorisation and design, our services must be used for lawful purposes only. Our customers agree to not submit, publish, or display on the network any defamatory, inaccurate, abusive, harnessing, obscene, infringing, violent, racist, or threatening content, neither to use our service to assist you to violate the law or the Net etiquette or international agreements, in particular about the copyright. Our services must not use for:
If such a situation occurred and if we are made aware of content that is determined to be, in our sole discretion, in particular unacceptable, undesirable, offensive, indecent, obscene, violent, or contrary to the Net etiquette or infringing the law or international agreements, we have the right, but not the obligation, to edit, remove, or deny access to such content. We may disclose any content or records concerning a customer's account as required to satisfy a Court Order.
Links to third party Web sitesWe carefully select our partners, focusing mainly
on their quality approach and their commercial practice. In particular, Amazon has been
chosen considering its privacy policy and the clear information given. See Contentswe pay a particular attention to the strictness of the contents that we publish at our Web sites. In particular, when giving access to contents that have been published by third party's Web sites, we carefully control the information that we release. By respect for the authors of third party's contents, we do our best to precisely cite the original sources and to integrate the necessary links in order to enable their consultation by our visitors. In consideration of the author's moral right, as well as the rights of the users or our Web site, we are ready to carefully examine any request for rectification or for an information supplement targeting a content or a citation; we are ready to remedy any demonstrated inaccuracy or error that should be submitted to us. Shall you request any modification, please use the request form available at our Web site.
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