Our Policies

We commit to delivering quality services.

We strive to protect the confidentiality and privacy of your personal and business data and take great care of their security.

Quality Statement

We respect our clients and take seriously their constraints. We stay at the prices we quote and only make commitments that we believe we can meet. Quality is one of our main targets. Our services aim to bring results to our clients and this is a critical objective. We give our clients the best possible technical support and training. We improve our work procedures, methods and tools on a permanent basis to create value for our clients.

Guarantee

We guarantee we will provide the service, research, consulting, or training ordered as described. For subscriptions, we guarantee we will provide the ordered publication, service or online facility for the period subscribed. For software and saas, we guarantee that we will maintain and improve the software or service ordered. We guarantee that you will get all the needed technical support relating to the use service, research, consulting, training or product, provided to you.

Refund/replacement

At iskiv.net, we commit to giving you the best possible services.
If you bought a research or a service and we cannot provide it, we will refund your fee in full, no questions asked.
Shall you find that a file is missing in the compressed package of a software bought from us, we will obviously replace the compressed package and send it to you by email.
Provided your claim is fair and motivated, we will consider a refund.
Our refund policy has limits: We will not refund fees paid to third-parties for services.

Confidentiality

We oblige ourselves and the members of our team to keep strictly confidential all data given to us for any communication, quotation, service delivered, delivery or account management or for any other reason. It is our duty to manage and store your data securely. Obviously we do not sell these data, nor disclose them to any partner. These rules also apply to third parties. We do not disclose without our client’s express consent our client's name, customer's names, the origin of a research, the information delivered, content created nor any other work undertaken on their behalf.

Privacy framework

Within the European Union, the European directive 95/46/CE of October 24, 1995 from the European Parliament and Council governs the protection for data of personal. This directive targets data belonging to physical people and circulating these data. In particular, the European Commission agreed that data from European citizens can circulate from the EU to the USA. In addition, there is now “The EU-U.S. Privacy Shield Framework designed by the U.S. Department of Commerce and European Commission to provide companies on both sides of the Atlantic with a mechanism to comply with EU data protection requirements when transferring personal data from the European Union to the United States in support of transatlantic commerce.”
Some European countries require the website collecting the data to declare it: the UK Privacy Act as well as Belgium ask a declaration to the Commissioner and publishing the name of the person responsible; Ms Rachel M.E. Hageman is responsible for data privacy protection at Information Strategies Key Intangible Value Limited.

France requires to declare the Website to the CNIL, a public control commission. We follow these rules and make the suiting declarations. The United States and Canada have adopted, on their own, a different framework, the Safe Harbor Principles. It relies upon the principle of voluntary adhesion.
The European Union Directive is available at the EC web site The EU-US privacy shield is available at https://www.privacyshield.gov/welcome
The US and Canada Safe Harbor Principles at http://www.export.gov/safeharbor
The UK the Data Protection Act is available at http://www.legislation.gov.uk/ukpga/1998/29/contents
About some of the concerns of privacy, see the reports and books presented by Privacy International https://www.privacyinternational.org/opinion-pieces.

Privacy statement

We care for your privacy. Following the spirit of the British laws, we do not sell nor give to any third party any data given to us by our visitors or customers. Any person or organisation who gave us its address or any other data may demand access, change or delete of their data. To do so, please use the message form available at our Website.
As well, if you have a subscription with us you may unsubscribe using the unsubscribe function.
As a member of professional organisations and networks, both in the design and e-Business area and in the Information area, we strictly follow the codes of conducts adopted by these networks. So our privacy policy is strict and covers all concerns of privacy and confidentiality.
We do not transfer personal and company data to any external people or company.
Besides, we do NOT use cookies.

Use of our services

At Information Strategies Key Intangible value Limited, we value our customers and wish to provide them with a top quality service. To make this possible, we need to follow the same rules and guidelines, to make our services as relevant and effective as possible.
We agree to provide our clients with services for websites, hosting, development, marketing or other services, provided our services are used for legal purposes. Our customers agree to not use our services to present on the network any defamatory, inaccurate, abusive, harnessing, obscene, violent, racist, or threatening content; nor to violate the law or the Net etiquette or steal other's property.
We might restrict the use of our services for ethical motives or in case of conflict of interest.

Content

We pay a particular attention to the correctness of the contents we publish at our Websites. In particular, when giving access to contents published by third parties’ Websites, we carefully control the information that we release. By respect for the authors of third party's contents, we do our best to cite the original sources and to integrate the necessary links to enable their consultation by our visitors. In relation with the author's moral right, we may consider any demand to change or to add extra information to our content or citation; we are ready to correct any proved mistake or error. Shall you wish any change as the author owning the moral right, please use the message form available at our website.

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